FREQUENTLY ASKED QUESTIONS
1. Q: Is it safe to use my credit card on your site?
2. Q: What is the status of my order?
A: To view the status of your order click on the “My Account” link found at the top of the page. You will be able to view your order history and get detailed information on the progress of your order. Please allow 2 – 3 business days to process your order. Once your order is shipped you will receive an email with your tracking information. Should there be a delay in the processing of your order you will receive an email with an explanation and any steps needed on your behalf to complete the order. Be sure to check your “junk mail” box in the event your ISP flagged the email as spam. To insure you receive our emails add us to your safe sender list.
3. Q: I want to return my shoes! What do I do?
A: If you are not satisfied, you can return your shoes for a refund within 60 days of purchase. (Shoe must be in the condition in which you received them and in the original box.). Instructions on returns can be found under our Return Policy link.
4. Q: How long will it be before I receive my order?
A: Most items on Shiekhshoes.com are in our warehouse and will ship in 2-3 business days. If we do not have the item(s) you ordered in our warehouse we will get it from one of our 117 stores and ship within 5-7 business days. If for some reason we are temporarily out-of-stock, we will contact you with three options: offer you a similar item of equal value, wait for the item to become available (we will provide you with an estimated date), or cancel your order. For international orders: Different countries have different transit times. Please check with your local post office for better estimate of delivery times.
5. Q: What forms of payment do you accept?
A: We currently accept all major credit cards; Visa, MasterCard, Discover, American Express, Diners Club, JCB, PayPal, and e-Checks for all orders.
6. Q: How do I order items with Cashier's Checks or Money Orders?
A: We currently take e-Checks, PayPal, and Credit Cards. We do not take Money Orders or Cashier’s Checks at this time.
7. Q: Can you please mark my purchase as “gift” to avoid custom duties taxes?
A: Unfortunately due to Customs regulations, we are unable to mark the merchandise as a "gift".
8. Q: Do you ship to addresses outside the United States?
A: Yes we do offer International Shipping. If you pay with a foreign credit card, our billing department may contact you asking for additional information such a utility bill or a form of identification to verify the billing address on the order. This information is used solely for verification purposes and for your security. In order to avoid this delay, we recommend our international customers use PayPal.
9. Q: Do you ship to PO boxes or Military APO/FPO addresses?
A: United States Postal Service/APO Box – FREE on orders $50 or more. For PO BOX and APO Box addresses, we use USPS as UPS. Other couriers do not deliver to PO Box/APO Box addresses. Please allow 2-3 business days to process your order and additional 7-15 business days for most in-stock items to arrive on your doorstep. P.O. Box address: Please check with your local postal office for better estimate of delivery times.
10. Q: Why after adding items to my cart does it indicate “My Cart is Empty”?
A: If your browser settings do not allow third party cookies, you might not be able to checkout and place your order. In order to verify your settings and change any if necessary, follow these instructions.
Once you have determined the browser your operating system is using, follow the link to your respective browser below for instructions on how to enable cookies.
11. Q: Do you have a catalog?
A: Currently, we have a 'virtual' catalog. Our entire product is online; we do not have a physical catalog. To ensure customer service, we are constantly updating our website to provide you with all the latest updates on our inventory.
12. Q: Do you charge sales tax on any item(s)?
A: Sales tax will be added to orders being sent to California, Nevada, Texas, Arizona, Washington, Illinois, Michigan, Tennessee and New Mexico.
13. Q: Do you match your own prices if an item goes on sale after my purchase?
A: Yes, if an item you order from us goes on sale within 10 days of your original purchase we will refund the difference. Contact Us
14. Q: Why are the store prices sometimes different from your online prices?
A: The difference in prices at various locations would be due to promotions approved by the store manager. At times, depending on availability of the shoe and how slowly the item is selling, the store manager may mark down the price to push the inventory out.
14. Q: Why am I not getting my order and shipping confirmation emails?
A: There are a number of reasons why you may not be getting these emails. One way to assure you receive these emails is to add email@example.com and firstname.lastname@example.org to your address book. By doing this you are telling your Internet Service Provider our emails are not spam and they will not go in your junk folder or be bounced by your ISP.
15. Q: I paid through PayPal, what shipping address will my order go to?
A: The shipping address comes from your PayPal account and can’t be changed when placing the order. Please log onto PayPal before placing the order and change the shipping address desired.
16. Q: Do you take phone orders?
A: All orders are placed online through our website.
17. Q: How many stores do you have?
A: You can find us in every major mall in California from Sacramento to San Diego. We have 82 locations in California, 5 in Nevada, 11 in Arizona, 11 in Texas, 2 in New Mexico, 5 in Washington and 1 in Oregon. Please take a moment to review our ever-growing list of retail locations.
18. Q: I received a backorder email. What does that mean?
A: This means that the item(s) you purchased needs to be ordered from one of our warehouses and could take an additional 5 days for us to complete your order. If you received a backorder email 2-3 days after the order was placed, the item may have been in stock, but our quality assurance department may have discovered the merchandise in the box did not match the item ordered. Please be advised that this does not include standard shipping time.
19. Q: How is the heel height measured?
A: Heels heights are measured from the bottom, straight up the heel, to the middle of the heel where it attaches to the shoe.
20. Q: What do you charge for shipping an order?
A: All orders shipped to a destination within the Continental United States or to APO or FPO addresses are shipped free of charge on orders of $50 or more. Orders below $50 are charged $8.95 for shipping. Follow the Shipping Info link for more information on International Shipping charges. Only the shipping costs are passed to our customers and are based on the rates given to us by the respective shipping companies and methods.
21. Q: I have concerns after reading some online reviews about Shiekh Shoes?
A: Although we are far from perfect, Shiekhshoes.com will never deliberately deceive our customers or charge for products not shipped. Occasionally we run across merchandise that is not suitable to ship with an order and is our last pair. In those cases we will remove the item from your order and refund your card for the amount of the item not shipped.